Our claims department continues providing superior claims service to our policyholders and agents. We understand our service is a significant factor in maintaining customer satisfaction. It is our number one priority.
Fraud continues to be a major factor in the industry and the average claim handling is simply not enough in today’s markets. Therefore, Houston General Insurance is committed to hiring the best claim department personnel, independent adjusters and defense counsel available because we believe policyholders deserve the assurance that claims will be handled expeditiously and fairly.